Elise Whittington Distance Counselling UK Wide

Elise Whittington Counselling - Privacy Policy

Name: Elise Whittington Counselling
Address: 18 Clappers Meadow, Alfold, Surrey, GU6 8HH
Phone Number: 07971 338964
Email: [email protected]

Date of Privacy Notice: 21 September 2020

The Type of Personal Information we Collect:

We currently collect and process the following information:
* Personal identifiers, contacts and characteristics (for example, name and contact details including telephone number and email address)
* Skype or other virtual media addresses
* In accordance with counselling practice brief, factual notes of the session are made for supervision purposes. I am required to keep these by
law for a minimum of 7 years.

How we get the Personal Information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:
* To answer your enquiries with regard to counselling services
* To provide counselling sessions by your chosen media or platform
* To fufill supervision, professional organisation and legal requirements

We also very occasionally may receive some personal information indirectly, from the following sources in the following scenarios:
* If someone you have asked to help you with finding a counsellor makes an enquiry on your behalf and discloses some information in their
initial communication. All future data will be collected only from the client themselves.

We use the information that you have given us in order to:
* To answer your enquiries with regard to counselling services
* To provide counselling sessions by your chosen media or platform
* To fufill supervision, professional organisation and legal requirements

We may share this information and break confidentiality in the following circumstances:
* Professional supervision: your full name and contact details will not be given. I may take the content of your session to my professional
supervisor whose job is to make sure I am working ethically for your safety. You will only be known by initials to them.
* To a court of law if my case notes are requested by subpoena.
* To the police if I feel that a signifcant crime has been committed or there is significant risk of harm to yourself or others.
* To emergency services if you request that I call them and with your prior knowlege and permission. The exception to this is if you are taken ill
during a session and are unconscious or non-communicative, I will then proceed without your permission.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting me on 07971 338064, emailing me on
[email protected] or completing the 'contact me' form on my website.
(b) We have a contractual obligation.
(c) We have a legal/professional obligation.
(d) We need it to perform our service to you which is the provision of counselling sessions.
(f) We have a legitimate interest.

I will keep your name and full contact details, counselling contract and supervision case notes for a minimum of 7 years. I will then dispose of your information by shredding. All emails/contact forms and texts are deleted on electronic systems after reply/use each time. All contact details, contracts and notes are kept on paper, written by hand and stored in a locked cabinet. Your case notes and counselling contract will not be stored separately and not together. Your full name will not appear on your case/supervision notes to help deter indentification should the cabinet be breached at anytime. All electronic devices are password protected. Computers and tablets have full up to date virus and spyware protection programmes installed.

Your Data Protection Rights:

Under Data Protection Law, you have rights including:

* Your right of access - You have the right to ask me for copies of you personal information and case notes at any time.
* Your right to rectification - You have the right to ask us to rectify personal information you think in inaccurate. You also have the right to ask
us to complete information you think is incomplete.
* Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
* Your right to restriction of processing - You have the right to ask us to rstrict the processing of your personal information in certain
circumstances.
* Your right to object to processing - You have the right to object to the processing o f your personal information in certain circumstances.
* Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation or to
you, in certain circumstances. Please note it is not advisable for one counsellor to transfer supervision notes to another as it will bias the
second counselling relationship and is generally considered unhelpful to the second counsellor and not in the interests of the client, but in
accordance with GDPR this would still be your right to choose.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. Please contact me at [email protected] or telephone me on 07971 338964.

How to complain:

If you have any concerns about my use of your personal information, you can make a complaint to me at [email protected] or use the contact form on my website (Elise Whittington Counselling)

You can also complain to the ICO if you are unhappy with how I have used your data. I am registered with the ICO and appear on their directory/register:

The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline Number: 0303 123 1113
ICO Website: https://www.ico.org.uk


Dated: 21 September 2020


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